Roott Refund Policy
1. Overview
At Roott Ltd, we aim to ensure every user is satisfied with our AI-powered funding and grant management platform.
This Refund Policy explains when you may be eligible for a refund under UK consumer law and how to request one.
Because Roott is a digital software subscription, our refunds comply with the UK Consumer Contracts Regulations 2013 and the Digital Content Directive.
2. Free Trials and Subscriptions
Some Roott plans may include a free trial period.
You can cancel anytime during your trial without being charged.
Once the trial ends, your paid subscription will begin automatically unless cancelled before renewal.
3. Refund Eligibility
Refunds are considered on a case-by-case basis and generally apply in the following circumstances:
You were charged in error or experienced a duplicate payment
You experienced a technical issue that prevented you from accessing the platform
The Service was materially misrepresented or unavailable for extended periods
You requested cancellation before renewal but were still billed
Refunds are not automatically granted for:
Change of mind after purchase
Lack of funding success or outcomes from AI tools
Failure to cancel a subscription before renewal
User error, misuse, or lack of understanding of the product
All refund requests must be submitted to team@roott.one within 14 days of the charge.
4. UK Consumer “Cooling-Off” Period
Under UK law, you may have the right to cancel your digital subscription within 14 days of purchase.
However, this right is waived once you access or download digital content or begin using the Roott platform.
By subscribing to Roott, you acknowledge that access starts immediately and waive this cooling-off right.
5. How to Request a Refund
To request a refund:
Email us at team@roott.one
Include your name, account email, and transaction ID (if available)
Briefly explain the reason for your request
We’ll review your case and respond within 5 business days.
If approved, refunds are processed through our payment partner (Paddle, Stripe, or Lemon Squeezy) and may take 5–10 working days to appear in your account.
6. Renewal and Cancellation Policy
All Roott subscriptions automatically renew unless cancelled prior to the next billing date.
You can cancel your plan at any time through your account dashboard or by emailing team@roott.one.
Cancellations take effect at the end of the current billing period, and no further charges will occur.
We do not offer partial refunds for unused subscription time.
7. Payment Disputes
Before opening a chargeback or payment dispute, please contact us directly at team@roott.one.
We can resolve most billing issues quickly without needing third-party intervention.
If a dispute is filed through your bank or payment provider, your account may be temporarily suspended while we investigate.
8. Technical Issues
If you experience a technical issue that prevents access or normal use of the Service, please:
Contact support immediately at team@roott.one
Include screenshots or descriptions of the issue
Allow our team to attempt resolution before a refund is processed
We are committed to fair outcomes and will always aim to resolve issues first.
9. Contact Information
If you have any questions about this Refund Policy or wish to submit a request, please contact:
📧 Email: team@roott.one
🏢 Address: Roott Ltd, 26 Waterside Court, Millpond Place, Carshalton, SM5 2JT, United Kingdom
🌐 Website: www.roott.one